Definition
Click to Cancel policies require businesses to let consumers cancel subscriptions through channels as simple and accessible as signup—typically the same digital channel—with clear upfront disclosure of renewal terms.
Key Points
- 2026-10-01: New York City rule effective; DCWP enforces for automatic-renewal and continuous-service offers; penalties from $525 (2026-10-11-nyc-click-to-cancel-rule, 2026-10-11-nyc-click-to-cancel-mayor-press)
- Municipal scope (NYC consumers); parallels federal FTC “click to cancel” proposals but distinct jurisdiction
- Product impact: SaaS billing UX, cancellation flows, and complaint handling for NYC users