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Definition
SaaS metrics are key performance indicators used to evaluate software-as-a-service businesses — including ARR, net revenue retention (NRR), gross margin, CAC/LTV ratio, and burn multiple.
Key Points
- AI-native SaaS companies (e.g. property-management agentic-ai platforms) benchmark against traditional vertical SaaS multiples
- $4B valuation rounds (Sep 2026) reflect premium for agentic-commerce automation in regulated industries
- Distinct from ai-finance infrastructure metrics — focuses on recurring revenue businesses