Ongoing incident: “Investigating an incident affecting File Manager and Webmail Service Disruption.” Components: Web Services, Email Services; locations include File Manager Interface, Email Hosting, Webmail Interface.
Timeline (PDT): Investigation began Oct 23 ~2:20pm. Precautionary password resets for some email and FTP/SFTP users; account owners set new passwords via panel.dreamhost.com (Mail > Manage Email or Websites > SFTP Users). DreamHost states it will never email asking for passwords—go directly to panel.
Oct 24: password reset for affected mail/FTP users completed; batched owner notification emails. files.dreamhost.com File Manager remains unavailable while work continues.
Oct 25: majority of instruction emails sent; Professional Email “Failed to edit” panel bug fixed. File Manager still down as of late Oct 25 update.
Oct 25 9:32pm: all impacted account holders emailed reset steps; mail/FTP users cannot log in until owner resets and shares credentials. File Manager restoration ongoing.