Capital One Auto launched ProtectID, an AI-powered fraud prevention tool embedded in Dealer Navigator.
Workflow: soft credit pull on application submission; proprietary fraud models evaluate risk; dealers alerted via Dealer Navigator, text, or email. Flagged applicants complete identity verification (phone validation, government ID, selfie) before funding.
Leverages enterprise-wide fraud intelligence across Capital One’s banking and credit businesses. Evident AI Index cited ProtectID preventing approximately $150 million in potentially fraudulent auto loan applications in 2025.